Oana Stefanache
(Translated by Google) The agency practices hidden fees, I do not recommend at all! Check the price of the accommodation also at the hotel! For a reservation, besides the price displayed on the hotel site, they asked for 200 lei more, saying that the hotel was given the price. We then spoke directly to the hotel, and so I learned the extra commission. When I faced the lady at the agency, he rushed me to not ask her ten times and gave me a new price, only 60 lei more than this time. The agency anyway takes commission directly from the hotel, but Apitranstour takes commission and from the customer, which seems to vary from hour to hour, depending on the agent's mood. I do not recommend! Lack of professionalism, of course, politeness, instead: theft!
(Original)
Agentia practica comisioane ascunse, nu recomand deloc! Verificati pretul cazarii si la hotel! Pentru o rezevare, pe langa pretul afisat pe site-ul hotelului, au cerut cu 200 de lei mai mult, spunand ca asa le-a fost transmis pretul de catre hotel. Am vorbit apoi direct la hotel, si asa am aflat de comisionul extra. Cand am confruntat-o pe doamna de la agentie, mi-a spus nepoliticos sa nu o mai intreb de zece ori si mi-a dat un nou pret, doar cu 60 de lei mai mult de data aceasta. Agentia oricum ia comision direct de la hotel, insa Apitranstour ia comison si de la client, care se pare ca variaza de la ora la ora, in functie de starea de spirit a agentului. Nu recomand! Lipsa de profesionalism, de adevar, de politete, in locul acestora: furt!
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